Warranty and Returns

Warranties

The Customer has a warranty period of 12 months on the Products covered by the transaction in accordance with the terms set forth in the warranty conditions offered by the relevant manufacturer, which may be consulted at the link included in the Quotation. The warranty does not cover transport costs, which shall be borne by the Customer in the event that the product must be checked at the Company's premises, and the Customer shall also bear the costs of transporting the product to the Customer's premises once it has been checked or repaired. In any case, the Customer is entitled to receive the Products that are of a satisfactory quality and that comply with their description provided in the technical sheet of the same, incorporated by means of the link provided in the Quotation as well as in the URLs of the respective manufacturers. If the Products received by the Customer do not conform to the minimum quality characteristics and description of the technical sheet, the Customer may notify the company of this circumstance by sending an email to the company with the details of the case.

The Customer may purchase a warranty service offered by the Company, in which case the conditions provided for in accordance with the program chosen by the Customer shall apply. The particularities of each program and its conditions will be agreed upon in the quotation.

Right of withdrawal and Return Policy

If you are the final addressee of a product, subject to the LGDCU, you have up to 14 calendar days to return your purchase or part of it. The period starts from the day that you, or a third party appointed by you other than the carrier, receive the goods. In the event that in one order you have acquired multiple goods that have been delivered separately, the withdrawal period will expire 14 calendar days after you, or the third party other than the carrier, received the last of those goods. In the event you purchased an item made up of multiple components or pieces, the withdrawal period will expire 14 calendar days from the day that you, or the third party other than the carrier, received the last component or piece of material. You may return any product without stating a reason and without penalisation, as long as it has not been used or removed from its original packaging. In the event of withdrawal, we will collect the goods but the client must assume the direct cost of the return.

The amount to be returned, which will include delivery costs charged when the sale was made, will be paid using the same payment method as for the sale, unless you choose a different one, up to 14 calendar days from when we receive notification of the withdrawal. From the amount to be reimbursed, the costs incurred from collecting the returned items will be deducted. This will be approximately, and at most, equivalent to the delivery costs incurred when purchasing the product.

The right to withdrawal will be rejected in the case of products acquired to be used in a production or commercial process and, therefore, not subject to the application of the LGDCU.

How to return an order

1. Within the legal period, you must send an email to info@invelon.com, expressing the unequivocal choice to terminate the contract and to provide the order or receipt number, as well as the reference or description of the item or items to be returned.

2. You will receive an authorisation of the return via email and also a dispatch note that you should give to the courier service along with the item or items that are being returned.

3. We will provide you with a courier service that will pick up the item or items, in perfect packaging condition, that may withdraw from the collection if there are any irregularities in the original packaging. You will not have to pay the courier anything.

4. The reimbursement will be paid for through a bank transfer to the bank account number you provide us with, taking into account that the cost to collect the returned item or items will be deducted. The amount it costs to collect the item will never be more than the costs incurred by the original delivery.

The delivery arrived with damage or defects caused by transportation

• Whenever you receive a delivery of an online purchase, you must check the total contents of the delivery in front of the courier that delivered it. If you approve of what you have received, you may sign the courier's dispatch note or telematic device.

• If the courier is not able to wait for you to verify your delivery, you should indicate this on the dispatch note or telematic device before signing, by writing, for example, "not checked" and indicating this to the courier.

• If you perceive any damage or defects of the received goods, you should communicate this, up to 24 hours after the delivery, to info@invelon.com.

If you attach photos that show the state of the delivery, this will help us make a complaint to the courier service about the imperfections.