Shipping policy | INVELON

Shipping policy

Invelon Technologies SL reserves the right to ship orders by the most suitable means of transport at any given time, taking into account destination, volume, weight, carrier response or availability.

Shipping costs are not included and are borne by the customer. Shipping costs for filaments fall within the following range:

  1. Mainland Spain: from €0 to €6.9 for shipments of up to 5 kg, increasing by €0.75 per additional kilo.
  2. Canary Islands: from €0 to €57 for shipments of up to 5 kg, increasing by €12 per additional kilo.
  3. Balearic Islands: from €0 to €23 for shipments of up to 5 kg, increasing by €4 per additional kilo.
  4. Other locations: the tool will provide the shipping costs based on distance and weight.

Delivery times to mainland Spain are 24 hours if the order is placed before 16.00 on working days (except in special cases, deliveries are not made at weekends).

However, delays in delivery may occur due to carrier incidents. Once the order leaves our warehouses, responsibility lies with the transport agency, so if any unexpected delay occurs, you can contact the transport agency we have assigned to your order (you will be sent a tracking code when your order is completed) or info@invelon.com on the telephone number +34 873 400 917 or by e-mail at info@invelon.com.

If you would like your order to be sent with a specific transport agency, you can select it at checkout. If you would like your order to go with a different agency, you can tell us in the order notes or contact us so we can offer you alternatives; our team will assign you an economical and fast alternative.

If the transport company has come to deliver your order and you were not at home, you can contact us or the transport agency. Please remember that each transport agency has its own policies and practices.

If you use Correos España and you are not at home when they come to make the delivery, they will leave a notice that they have called, which you can take to your post office to collect the order.

If you would like to use a specific transport company, you must specify this in the order notes, or by calling the telephone number mentioned above.

Invelon Technologies will always make every effort to meet the delivery times indicated.


Returns policy

Returns period

You have up to 14 days from the date of delivery to return your purchase or part of it.

You may return any product except:

  • Those that no longer have their original packaging.
  • Those that have been used and unsealed.
  • Customised products, such as those resulting from 3D printing or 3D scanning services.

How to make a return

  1. You can call our Customer Service telephone line +34 873 400 917 or send an e-mail to info@invelon.com providing the order or invoice number, as well as the reference or description of the item or items to be returned.
  2. You will receive by e-mail a return authorisation and delivery note, which you must hand to the courier service together with the item or items to be returned.
  3. We will send you a courier service, carriage forward, which will collect the item or items to be returned in perfect packaging condition, and may decline the collection if any irregularity is found in the original packaging. You will not have to pay the courier anything.
    We will receive returns at the following address:
    Polígono Activa Park, Carrer Térmens, 3, 25191 Lleida(Lleida)
  4. The amount to be refunded will be paid by bank transfer to the account number you give us, bearing in mind that the cost of the collection will be deducted from the amount of the item or items to be returned. The cost of the collection will never exceed the cost of the initial shipment.
  5. The refund will be made between the 1st and the 10th of the month following the return request. For example, if the return was made on 24 May, the refund will be made between 1 and 10 June.

The order has arrived with knocks or defects caused by transport

  • Whenever you receive an online purchase, you must check the full contents of the order in front of the courier staff making the delivery. If you accept what you have received, you can sign on the delivery note or the electronic device provided by the courier.
  • If the courier staff cannot wait while you check your order, you must state this on the delivery note or electronic device before signing, for example by writing “not checked” and telling the courier staff.
  • If you notice damage or defects in the order received, you must report it within 24 hours of delivery to info@invelon.com. Providing photographs of the condition of the order will help us claim for the damage from the courier company.

The item does not work properly

Get in touch with info@invelon.com and your issue will be dealt with within 24 working hours. Thank you very much for your attention. For any enquiry, we are at your disposal.