Coca-Cola HBC

The solution implemented: TeamViewer Frontline xPick

Frontline xPick is a vision picking solution that facilitates order preparation, goods sorting, inventory control, logistics and warehouse management.

The TeamViewer Frontline xPick solution makes it easy to view all the information of the logistics process through Augmented and Mixed Reality. With a simple scan, it lets you locate your products and their data to simplify picking tasks. With TeamViewer Frontline xPick you can optimise your logistics processes to the full thanks to the hands-free option.

Coca-Cola HBC is one of the companies that has opted for the digitalisation of its logistics processes, implementing the TeamViewer Frontline xPick solution, with which it has achieved 100% accuracy in its picking service. 

About Coca-Cola HBC

Coca Cola Hellenic Bottling Company (HBC) is one of the largest bottling companies in the world in terms of volume, producing the full range of products of The Coca-Cola Company. 

It has a presence in more than 28 countries and sells more than two billion cases every year. 

At the Coca-Cola HBC distribution centre, based in Thessaloniki (Greece), a team of more than 10 picking operators collects and prepares orders of various products for a large number of customers. Shrink-wrapped cases and packs of bottles and cans are packed onto pallets to be sorted and distributed across the different delivery trucks. To prepare orders, they use tablets mounted on pallet trucks and radio frequency (RF) scanners. 

What does Coca-Cola HBC need?

Coca-Cola HBC wanted to improve the quality of its picking service and the accuracy of pallet packing in its warehouses. It also wanted to find a way to optimise the rest of its logistics processes and raise its customers' level of satisfaction.

The constant search for innovation has led Coca Cola HBC to experiment with solutions that can benefit both its customers and its consumers. Thanks to Augmented Reality and a remote assistance and warehouse management solution such as Frontline xPick, the company can gain multiple benefits, such as increased efficiency, while improving customer satisfaction.

Solution

With the aim of improving and optimising its processes, Coca-Cola HBC implemented the TeamViewer Frontline xPick solution together with RealWear HMT-1 Augmented Reality glasses. Thanks to this solution, picking operators can see the items and pallets, the exact locations and the exact quantities of product in their field of vision, thanks to the floating information they can see through the Augmented Reality viewers.

The way they confirm that they have done the picking at the right location is by scanning a QR code on each pallet with the same RealWear HMT-1 glasses. In addition, with the adoption of this technology, picking operators can carry out their tasks with their hands completely free.  

TeamViewer Frontline xPick facilitates manual order preparation, goods receipt, dispatch and sorting, inventory control, sequencing and more processes within the logistics and warehouse management sector. Orders are displayed step-by-step, as Coca-Cola HBC's SAP production system and warehouse management system were integrated in order to manage order data. In this way, the status of all orders is updated automatically. 

The TeamViewer Frontline xPick solution is multilingual, which means that each worker can choose the language in which to view the information, in this case from a selection of 32 languages.

At the same time, Coca-Cola HBC can provide a safe and efficient environment for picking operators.

Results and benefits

A few months after implementing the TeamViewer Frontline xPick solution, the performance of the picking service at Coca-Cola HBC increased by between six and eight per cent, improving the accuracy of the picking service by 99.99%. They currently have the solution implemented in 16 of their plants around the world. 

One of the main benefits of the Frontline xPick warehouse management software is its ability to provide real-time information on the inventory available in the warehouses, making it possible to resolve critical aspects such as item location and inventory control. 

Coca-Cola HBC's picking workers are satisfied with the vision picking solution implemented. The tasks that frontline workers have to carry out every day are simplified, allowing them to work more comfortably and efficiently, as they always have both hands free. 

With the implementation of Frontline xPick's patented, award-winning vision picking solution, Coca-Cola HBC has managed to reduce its operating costs and the time spent on carrying out each task. At the same time, it is a solution that offers great flexibility and customisation, increases agility and productivity and reduces human error.